Providing an easy, flexible way to solve operational challenges
Every system solution needs regular care of competent people in order to fully perform in the continuously changing environment. Software services offer utilities an opportunity to utilize Landis+Gyr professionals to complement their own expert resources. Utilities stay in full control of their smart grid systems and infrastructure, but have an option to out-task selected tasks flexibly to Landis+Gyr. The portfolio of software services is being developed in collaboration with customers, with new services and features added in the future.
System Health Check and Optimization
The Gridstream System Health Check is a service where Landis+Gyr experts analyze the status of the smart metering system and its operating environment. Possible performance bottlenecks and data security and integrity issues are detected, and customer receives extensive reporting of the system performance and status, with clear recommendations for repairing any problem areas and for enhancing performance. Daily processes can be maintained throughout the check, and it can be performed on site or using a remote connection, according to the customer's needs.
Gridstream System Maintenance Service
Gridstream System Administration and Maintenance service offers utilities a cost-efficient alternative for administering and maintaining their smart metering system. Utilities can out-task selected routine IT tasks to Landis+Gyr for a specific time, for example when facing temporarily challenges in staffing the operations during holiday season, or when there is a need to dedicate own experts to business-critical initiatives.
Reporting Service for utilizing smart metering data
Landis+Gyr’s Reporting Service helps utilities exploit smart metering data to the fullest extent. The service extends the standard report offering with tailored reports according to the utility’s specific needs. The Reporting Service gathers the smart metering data from several sources and offers detailed, timely and accurate information about the customers’ operational environment to support their business needs. Tailored reports enable, for example, detailed network monitoring and comprehensive troubleshooting.
Build a complete system solution with Integration Service
Fluent transfer of smart metering data is an essential factor when developing a utility’s processes. Landis+Gyr’s Integration Service enables automated, bidirectional data streams between smart metering systems and other utility IT systems. With the Integration Service, Landis+Gyr experts exploit the AIMIA integration application and build a seamless solution. The service enables efficient utilization of smart metering data in utility’s existing IT systems without requiring personnel to learn to use a new system for smart metering.
Database backup and recovery – be prepared for the unexpected
Besides bringing efficiency to utility operations, smart metering data is financially and legally business critical. It’s essential that the data is fully secured in all conditions. Landis+Gyr provides database backup and recovery service to ensure that the tools and processes of the utility are up to date and fully operational in case that the unexpected happens. Our service includes analysis, verification and updating of the current backup and recovery tools, testing of the backup and recovery processes in practice as well as production and review of a Disaster Recovery Plan.