We are committed to protect our customers’ investment in Landis+Gyr technology by providing professional support services throughout our metering portfolio. Over time, for both devices and smart metering software, professional care is needed to maintain the full performance of the solution.
Throughout decades of cooperation with our customers, we have carefully tuned our processes to ensure the most responsive, reliable, high quality support service. We utilize the latest technology to improve the communication and transparency of our support functions; our customer portals and e-service have been greatly appreciated among our customers.
Our local presence around Europe ensures you reach our first level service professionals easily in your own language. Sometimes your question may require deeper technical expertise from our second level support, and it is submitted to one of technology centers in Europe. Whatever the case is, our ultimate goal is to find a solution for you – quickly and reliably.
We have a significant installed base of metering devices around Europe. Our customers are offered a broad range of services, starting with modifying and repairing electronic meters of all types, extending to our parameterization service and the development of test systems and equipment, all the way to supervising parameterization tasks at the customer’s premises.
Regarding our software products, we have defined a Software Life Cycle policy. It is our commitment to provide a smooth software evolution path to utilize and cope with change both in the underlying platform technology and the customer business requirements. We support you in keeping the installed system in good operating conditions and up-to-date with the new versions of software. The standard support offering during office hours can be extended to 24/7 availability and on-demand services depending on your needs.
Our support services are also based on modularity and flexibility. Together, we can define the support level that best suits your needs.
For general inquiries, please contact your local office.